Services & Solutions
“ We add value by simplifying and optimising IT, helping our customers to transform their business. ”
Contracts & Maintenance Management
Utilising a purpose developed asset tracking system, Iocane provides an annuities management service. Maintenance renewal dates are tracked to ensure that renewal notifications are generated and raised well prior to expiry date. Other management services include co-terming services to align renewal dates for vendors and access to an online portal for self-service if desired.
Converged Network Solutions
Network convergence is enabling organisations to transform work practices. The convergence of voice and video onto data networks has simplified and expanded communication options. Wireless networks now extend the reach of the WAN enabling freedom for users in the workplace without compromising security. Iocane designs and deploys innovative networking solutions that deliver quantifiable business outcomes for their customers.
In the Data Centre, unified fabric, or the consolidation of fibre channel onto IP networks simplifies the network, reduces device count and cabling while delivering significant performance benefits. Iocane can implement a unified fabric as part of a data centre transformation project.
Core Systems Management
Iocane provides 24x7 monitoring services for IT infrastructure including server, storage, network and security devices. Performance thresholds are established with automatic alerting to our engineering team enabling the identification and remediation of looming issue before they impact the business.
Pro-active management services include firmware assessments, firmware installation, documentation and regular management reporting.
These services maximise system availability to the business and reduce the system administration burden on internal IT personnel.
Data Centre Consolidation
Virtualisation technologies are maximising the efficient use of infrastructure in the data centre, reducing power, cooling and real estate cost and at the same time introducing higher availability to industry standard computing. Iocane is experienced in the design and implementation of server virtualisation solutions using VMware technology.
Data Centre consolidation now extends to a range of storage efficiency technologies, network convergence and a new generation of server platforms designed for virtualisation. Iocane builds solutions that leverage all of these advances to deliver a simplified, efficient and scalable data centre.
Data Governance Solutions
Organisations face a growing challenge to keep pace with their data, manage access entitlements efficiently and effectively, audit access, identify and involve data owners and find and classify sensitive and business critical data. Our consultants work with the business to understand internal and regulatory data governance requirements and can assist in the deployment of a comprehensive solution using a scalable and extensible metadata framework.
Desktop Transformation Services
End user demand for access to the corporate network using ‘any device, from anywhere’ is driving the move to a centrally provisioned desktop model. Iocane leverages technology from industry leaders such as Citrix, VMware and Cisco to develop remote desktop solutions that simplify administration and management and secure corporate data, while delivering a rich end user experience.
Engineering Support Services
For assistance with urgent requirements, Iocane Managed Service customers can access a diverse engineering pool. Dependant on business need, this can be based on business hours-business days, extended business hours, or 24x7 basis. Contracted customers receive committed response times within the service calendar selected to meet business requirements.
For help desk (level 1) assistance, Iocane offer a service desk that incorporates an on line service portal for call logging and tracking.
Enterprise Architecture & Design
With a heritage in mission critical, enterprise systems design, deployment and support, Iocane recognises the importance of sound design to ensure that all infrastructure elements integrate at deployment and will scale seamlessly to meet future demands. Our track record includes design consultancies for some of the largest private sector organisations in Australia, Federal Government and Defence Agencies.
Enterprise Systems Solutions
Iocane retains a significant capability in mid-range systems. Our support customers include many organisations with core systems that run on enterprise platforms. Multiple engineers hold certification in AIX, Solaris, HP-UX, and IBM AS400. These skills augment our enterprise storage and network skills and capabilities with Windows based platforms.
Iocane can design, implement and support solutions across all of these technologies and have a pool of engineers holding defence clearances.
Information Technology Strategy
Iocane understands that the purpose of technology is to contribute to the achievement of business outcomes. Our consultants seek to understand the key business imperatives before formulating strategy and potential courses of action. Inputs to IT Strategy that Iocane assists with include business requirements definition, business case development, ROI modelling and engagement with stakeholders to ensure alignment of IT to business objectives.
Infrastructure as a Service
Iocane offers a secure, highly available, ‘on demand’ infrastructure platform that organisations can run their business upon.
By using Iocane infrastructure to run all, or selected components of their business systems, Iocane customers free up capital and in house IT personnel, allowing a focus on the delivery of real business value.
Leveraging multiple data centres and an intelligent infrastructure stack, Iocane ‘as a service’ offerings extend to:
- Wide area network
Iocane provides a range of IT Consultancy services that include systems and infrastructure reviews incorporating health checks, capacity and performance assessments and gap analysis against current and forecast demand.
With years of experience supporting business critical systems, Iocane has particular expertise in mapping business uptime requirements to business continuity and disaster recovery approaches.
Iocane is a reseller partner for many of the leading international IT vendors, including Cisco, IBM, HP, NetApp, Oracle, VMware, Citrix and Microsoft. As an independent IT integrator, Iocane works pragmatically with their customers to develop solutions that are the right combination of technologies to meet the needs of the business.